Returns / Exchanges
Autoimmune Institute wants you to be completely satisfied with your supplement experience so we have made returning or exchanging products easy. You are backed by a 90 Day Money Back Guarantee and a 90 Day Exchange Guarantee.
Simply return the unused portion (in the original product container) of your Autoimmune Institute product order within 90 days of your billing date for a full refund of the product price.
Return and Exchange Procedures:
- Refunds/Exchanges: Contact our customer support centre 24 hours a day at info@autoimmuneinstitute.com.
- Return the unused portion of your product and the original invoice to ensure proper handling. If you would like to exchange your return for another quality product of equal or lesser value, please indicate what product(s) in your return.
- Exchanges: We offer a 90 Day exchange program where you can return a product and request that we send you another quality Autoimmune Institute product of equal or lesser value with free shipping. All exchanges are final.
- Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.
- Returns must be received in our offices within 90 days from billing date. All charges (excluding shipping and handling fees) are fully refundable 90 days from the billing date. Exchange requests must be received by our offices within 90 days from the billing date.
- Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
- All refunds will be processed to the original form of payment within 72 hours of receiving the package. Please allow up to 10 days for your bank to process the refund.