SHIPPING & RETURNS
SHIPPING & RETURNS
SHIPPING & RETURNS
HOW QUICKLY WILL YOU GET YOUR ORDER?
We want to get your Autoimmune Institute supplements to you in as speedy and safe way possible but, at the same time, stay as economical as possible to keep our prices down.
We’ve chosen to send out the majority of our orders via Royal Mail (for orders in the UK and Ireland especially, alternative methods may be used for mainland Europe and other international countries).
This is a reliable, cost-effective, speedy delivery method that we have found to be extremely effective and which allows us to keep costs down for you, the customer.
DELIVERY RATES
UK Delivery
(free delivery for all orders above £55)
The shipping rate for UK orders under £55 is £4.80.
Our normal standard postage means your order is processed and dispatched on the next working day (quite often on the same day when possible). Estimated shipping time is 3 to 5 business days.
Europe
The shipping rates for the rest of Europe are as follows:
Ireland
The shipping rates for the whole of Ireland are as follows:
For Initial Orders Below £55.00
For Initial Orders Above £55.00
ZONE 1
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Poland, Romana, Slovakia, Spain
For Initial Orders Below £55.00
For Initial Orders Above £55.00
ZONE 2
Austria, Denmark, France, Greece, Italy, Malta, Slovenia, Sweden
For Initial Orders Below £55.00
For Initial Orders Above £55.00
VAT TAX & CUSTOMS DUTIES
Due to the recent implementation of BREXIT, many countries outside of the UK will now be required to pay extra tax charges. Countries in Zone 1 & 2 will be affected, and tax charges & duties will be collected at the destination country.
We would highly recommend you to check with your country’s customs office for a more accurate rate. However, if you have any questions, you can refer to our BREXIT EFFECTS FAQ HERE.
ZONE 3
Albania, Aland Islands, Andorra, Armenia, Belarus, Bouvet Island, Bosnia-Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Holy See (Vatican City State), Iceland, Kosovo, Liechtenstein, Macedonia, Mayotte, Moldova, Monaco, Montenegro, Norway, Reunion, San Marino, Serbia, Svalbard And Jan Mayen, Switzerland, Turkey
Rest of The World
The shipping rates for the rest of the world are as follows:
Asia
Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR China, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR China, Malaysia, Maldives, Mongolia, Myanmar (Burma), Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, United Arab Emirates, Uzbekistan, Vietnam
Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea - Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Central America
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Guatemela, Honduras, Jamaica, Martinique, Montserrat, Panama, Sint Maarten, Saint Barthélemy, St. Martin, St. Kitts & Nevis, St. Lucia, St. Pierre & Miquelon, St. Vincent and the Grenadines, Trinidad & Tobago, Turks and Caicos Islands, U.S Outlying Islands
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay
Oceania
Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna
North America
Canada, United States, French Southern Territories, Heard & McDonald Islands, South Georgia & South Sandwich Islands
The 90 Day Happiness Guarantee
We want our customers to feel 100% confident about shopping with us, and 100% happy with the products and services we offer. This is why we offer a 90 Day Happiness Guarantee on all of our products*.
If for ANY reason, at any time, you feel a product or service you receive from us is below par, and we can refund you.
(*Except for Advanced Lotus Spike Acupressure Mat due to safety and hygiene reasons.)
How It Works
It couldn't be simpler. If you are unhappy at any time, simply email us at info@autoimmuneinstitute.com, explain your issue, and we will help you out the best we can.
For further details, please read terms and conditions below...
If you are unhappy with your product simply return the unused portion (in the original product container) of your Autoimmune Institute product order within 90 days of your billing date for a full refund of the product price. Please note we are unable to refund postage costs.
Return and Exchange Procedures:
- Refunds/Exchanges: Contact our customer support centre 24 hours a day at info@autoimmuneinstitute.com explaining your issue.
- Return the unused portion of your product (to the below address) and the original invoice to ensure proper handling.
- Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
- Returns must be received in our offices within 90 days from billing date. All charges (excluding delivery and handling fees) are fully refundable 90 days from the billing date. Exchange requests must be received by our offices within 90 days from the billing date. Returns should be sent to Autoimmune Institute, 23 Morses Ln, Brightlingsea, Colchester CO7 0SQ
- Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
- All refunds will be processed to the original form of payment within 72 hours of receiving the package. Please allow up to 10 days for your bank to process the refund.
Custom Duties & Fees
The buyer assumes all responsibility for any customs duties or fees. Note that customer may be required to pay custom charges before the goods are released by local post. Please head to your local post office to retrieve your item as indicated by the tracking system.
Autoimmune Institute will not refund orders which are seized by customs nor refund the custom charges imposed by your country.
EXPERIENCE SOME OF OUR MOST POPULAR PRODUCTS...
Advanced Turmeric - Organic Turmeric / Curcumin with Bioperine (Black Pepper)
Advanced Magnesium - Magnesium Complex Supplement (Glycinate, L- Threonate, Taurate, Chelated Bisglycinate and Orotate)
Advanced Fish Oil (High Quality, Micro Distilled Omega 3 Capsules)
