Ultra High Quality Supplements for a Healthy, Happy Life - Made in the UK
Ultra High Quality Supplements for a Healthy, Happy Life - Made in the UK
2. About us
2.1 This Website is owned and operated by Wellness Autoimmune Ltd (t/a Autoimmune Institute) ('we'/'us'/'our'), a limited company registered in England and Wales under company number: 12371503
2.3 Our email address is info@autoimmuneinstitute.com
10. Canceling your Contract and returns
10.1 Cancelling before Confirmation Notice
10.2 Cancellation after Confirmation Notice
10.3
Return of Goods
10.4
Refunds on cancellation
11. Complaints
If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by email at info@autoimmuneinstitute.com
12.4 We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses.
15.Use of personal data
15.1
1.1. We may contract with third parties to supplyproducts and services to you on Our behalf. These may include paymentprocessing, delivery of goods, search engine facilities, advertising andmarketing. In some cases, the third parties may require access to some or allof your data. Where any of your data is required for such a purpose, We willtake all reasonable steps to ensure that your data will be handled safely,securely, and in accordance with your rights, Our obligations, and theobligations of the third party under the law. We currently contract with:
1.1.1. Our website is based on the Shopify platform -you can find their Privacy Policies here: https://www.shopify.com/legal/privacy
1.1.2. Some special offers are processed using One ClickUpsell
1.1.3. When you make a purchase your payment will beprocessed either by Stripe or PayPal. We do not receive your card details at anytime.
1.1.4. To ship your order we will use one of a numberof possible postage services , through our fulfillment partner TaskFulfillment Ltd. The majorityof orders are sent using one of the following: Royal Mail,APC,DPD, FedEx,ParcelMonkeyor Amazon.
1.1.5. If you have a problem and contact us forsupport, we use a system called Freshdeskor Gmailor Facebook.
1.1.6. If you are part of our Priority SubscriptionPlan to have your products shipped automatically, this is managed via a systemcalled Recharge
1.1.7. For surveys, optin forms, and quizzes - we mayuse Optimonk or Typeform.
1.1.8. Following your purchase we may contact you viaemail using either Klaviyo,AWEBER,AWPROTOOLSor Freshdesk
1.1.9. Backup data is stored using GoogleDrive or OneDrive.